How long does a refund take?

Three stages, and we show you which one you're in rather than saying "soon":

• We issue it — immediately for hotel-only cancellations; up to 24 hours if the airline has to authorise it first.
• Processor sends it — same day, once issued.
• Your bank posts it — 5–10 business days, entirely outside our control and the slowest part by a wide margin. Debit cards are usually slower than credit cards.

Your order page shows the amount, the destination card (last four digits) and an expected-by date. If that date passes, contact us with the booking reference and we'll send you the processor's acquirer reference number, which is what your bank needs to trace it.

Refunds always return to the original payment method. Card networks don't allow anything else, and it's the rule that protects you from refund fraud.