The hotel or airline cancelled on me

Then it's our problem, not yours. We refund everything we took, including non-refundable components, because the supplier's failure isn't something you should pay for. We then look for equivalent inventory on your dates and, where the replacement costs more, we cover a reasonable difference.

The Albuquerque booking in the demo order list is exactly this case: the property closed for emergency maintenance, we refunded the full $899.59 including the non-refundable fare, and covered the $48 fare difference on the rebooking.

If an airline makes a significant schedule change (typically more than 2 hours, or a routing change) you're entitled to a full fare refund even on a non-refundable ticket. We watch for these and email you — you don't have to spot it yourself.