Something's gone wrong and I'm travelling now

Call the urgent line below — it's staffed 24/7 for travellers within 48 hours of, or during, a trip. Don't use the contact form; it's monitored in business hours.

If the property says it has no reservation, ask them to search by the supplier reference on your confirmation (not the Sunny Days reference — hotels rarely see ours). Both are printed on your e-ticket email and order page. That resolves it about nine times out of ten.

If a flight is cancelled or badly delayed at the airport, the airline is the fastest route to a re-route — you're standing in front of them and they hold the seats. Keep every receipt and tell us afterwards; we'll help with the compensation claim.