Travel day · Core
Check-in — flights and hotel
Flights. Online check-in opens 24 hours before departure and closes 1–2 hours before. We email you a reminder when it opens with a direct link. Check in online — some carriers charge for airport check-in. Then get to the airport 2 hours before a domestic departure and 3 hours before an international one.
You check in with the airline, not with us. Your airline reference (PNR) is on your e-ticket email and your order page; that plus your surname is all their site needs.
Hotel. Standard check-in is 3:00 pm and check-out 11:00 am unless your booking says otherwise. Bring the card you paid with and photo ID. If you're arriving late — and on the Aspen itinerary you land after midnight — tell us and we'll flag the booking as a late arrival so the property holds the room. Do this. Rooms have been released at 6 pm for want of a two-line message.
More on travel day
Still stuck? Talk to a person
Email help@sunnydays.thedigitalcarpenter.com — replies within one business day, most inside four hours.
Travelling in the next 48 hours, or travelling now: the urgent line +1 (555) 018-7742 is staffed 24/7 and answered in under three minutes, or we call you back.
Full contact detail, including postal address, is on the contact page. Please never send card numbers by email — we will never ask for one, and we do not need it to find your booking.