Travel day · Important
My name doesn't exactly match my ID
The name on the ticket must match the ID you travel on — that's the airline's rule and it is enforced at the gate. Use your first and last name exactly as printed on your passport or driving licence. Middle names are optional on domestic US routes and should be included for international travel if your passport shows one.
Spotted a mistake? Tell us within 24 hours of booking and we'll correct it free where the airline allows. After that, minor corrections usually carry an airline fee, and we'll quote it before doing anything.
Nicknames are the usual culprit: "Mike" on the booking, "Michael" on the licence. Fix it now, not at 5 am at the airport.
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Still stuck? Talk to a person
Email help@sunnydays.thedigitalcarpenter.com — replies within one business day, most inside four hours.
Travelling in the next 48 hours, or travelling now: the urgent line +1 (555) 018-7742 is staffed 24/7 and answered in under three minutes, or we call you back.
Full contact detail, including postal address, is on the contact page. Please never send card numbers by email — we will never ask for one, and we do not need it to find your booking.