Weather & the sun gate · Important
The forecast changed after I booked. What now?
Be clear-eyed about this: we sell flights and hotels, we do not sell weather. Nobody can. If the forecast turns after you book, your booking is governed by the airline's fare rules and the hotel's cancellation policy — exactly the same as any other travel site.
What we do that other sites don't:
- We keep watching your window and email you if it degrades materially — while you can still act, not after.
- If your hotel is still inside its free-cancellation window, that email includes a one-tap cancel and a list of destinations whose windows still pass the gate for your dates.
- If the hotel is non-refundable but the dates are movable, we show the amendment cost up front before you commit to anything.
We do not offer, and will not pretend to offer, a "bad weather refund". Anyone selling you that is either selling insurance or lying.
More on weather & the sun gate
Still stuck? Talk to a person
Email help@sunnydays.thedigitalcarpenter.com — replies within one business day, most inside four hours.
Travelling in the next 48 hours, or travelling now: the urgent line +1 (555) 018-7742 is staffed 24/7 and answered in under three minutes, or we call you back.
Full contact detail, including postal address, is on the contact page. Please never send card numbers by email — we will never ask for one, and we do not need it to find your booking.