Booking & payment · Payment
I pressed pay twice. Was I charged twice?
No. Every payment and every booking call carries an idempotency key generated once when you open checkout. If the same key arrives twice — you double-tapped, your connection dropped and retried, the app resent — the processor and the supplier both return the original result instead of creating a second charge or a second booking.
If you see two pending lines on your statement, one is almost always an authorisation hold that hasn't dropped off yet. Holds typically clear in 3–7 days. Send us the booking reference and we'll confirm what actually captured.
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Still stuck? Talk to a person
Email help@sunnydays.thedigitalcarpenter.com — replies within one business day, most inside four hours.
Travelling in the next 48 hours, or travelling now: the urgent line +1 (555) 018-7742 is staffed 24/7 and answered in under three minutes, or we call you back.
Full contact detail, including postal address, is on the contact page. Please never send card numbers by email — we will never ask for one, and we do not need it to find your booking.