Access & account · Common
I never got my confirmation email
Check spam and any Promotions tab first — that's where most of them are. Search for {bookings_email}.
Still nothing? Go to My trips, enter the email you booked with and request a fresh link. If that email really has no bookings, the likeliest cause is a typo at checkout. Contact us with the last four digits of the card and the travel dates and we'll find it and correct the address.
If a booking succeeded but the email bounced, the order page shows a delivery failed flag and we've already tried to reach you another way. Bounces are monitored; they don't just disappear into a log.
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Still stuck? Talk to a person
Email help@sunnydays.thedigitalcarpenter.com — replies within one business day, most inside four hours.
Travelling in the next 48 hours, or travelling now: the urgent line +1 (555) 018-7742 is staffed 24/7 and answered in under three minutes, or we call you back.
Full contact detail, including postal address, is on the contact page. Please never send card numbers by email — we will never ask for one, and we do not need it to find your booking.